Refund policy

At JVKOOL, customer satisfaction is our priority. We want you to shop with confidence, and we are committed to providing a fair and transparent return and refund process.

Please read this policy carefully before requesting a return, refund, or exchange.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item must:

  • Be purchased directly from www.jvkool.com
  • Be in its original condition with no excessive wear, damage, or misuse
  • Be returned with all original accessories, manuals, packaging, and included items
  • Be accompanied by proof of purchase or a valid order number

JVKOOL reserves the right to inspect all returned products before approving a refund or exchange.

2. How to Request a Return

Before returning any product, you must first contact our Customer Support team.

Please email: support@jvkool.com

Include the following information:

  • Order number
  • Reason for the return
  • Photos or videos of the product (if applicable)
  • Description of the issue

Returns sent without prior authorization may not be accepted.

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not return products to the shipping address shown on your original package unless instructed by JVKOOL.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product
  • A defective product
  • The wrong item
  • An item with missing components

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • Photos of the shipping packaging if applicable

Once verified, JVKOOL will, at our discretion:

  • Send a replacement product, or
  • Issue a full refund

For approved quality-related claims, JVKOOL will cover any reasonable return shipping costs where applicable.

4. Returns for Non-Quality Reasons

If you change your mind after receiving your order, you may request a return provided the product meets the eligibility requirements listed above.

For non-quality-related returns:

  • Customers are responsible for return shipping costs.
  • A 10% restocking fee may be deducted from the refund to cover inspection, handling, and restocking costs.
  • Original shipping charges (if any) are non-refundable.
  • Returned products must be unused and in resalable condition.

5. Non-Returnable Items

For safety, hygiene, and quality assurance reasons, we cannot accept returns for:

  • Products purchased from third-party retailers or marketplaces
  • Products returned more than 30 days after delivery
  • Products showing signs of misuse, abuse, or intentional damage
  • Products missing original accessories, manuals, packaging, or included components
  • Products that have been altered or modified without authorization
  • Products returned without prior approval
  • Gift cards (if offered)
  • Final sale or clearance items (if marked as non-returnable)

6. Order Changes and Cancellations

Orders may be modified or canceled before they have been processed for shipment.

If your order has not yet shipped, we will issue a full refund upon cancellation.

Once an order has been shipped, it can no longer be canceled and will instead be handled according to this Return & Refund Policy.

7. Exchange Policy

Eligible products may be exchanged for the same item if they are found to be defective or damaged.

Replacement products are subject to inventory availability.

If a replacement product is unavailable, JVKOOL may issue a refund instead.

8. Return Shipping

Customers are responsible for arranging return shipping unless the return has been approved due to:

  • Manufacturing defects
  • Shipping damage
  • Incorrect items shipped by JVKOOL

We recommend using a trackable shipping service.

JVKOOL is not responsible for return packages lost or damaged during transit unless otherwise required by applicable law.

9. Return Inspection

After receiving your returned item, our team will inspect it to confirm that it meets the conditions outlined in this policy.

If the returned product does not qualify for a refund, we may:

  • Return the item to you at your expense, or
  • Decline the refund request

10. Refunds

Once your return has been inspected and approved, your refund will be processed to the original payment method used for the purchase.

Refunds generally include:

  • The purchase price of the product

Refunds generally do not include:

  • Original shipping charges
  • Return shipping costs (unless covered by JVKOOL)
  • Customs duties or import fees (where applicable)

Please allow approximately 7–14 business days after we receive your returned item for the refund to be processed. Depending on your bank or payment provider, additional processing time may apply.

11. Refused Delivery and Incorrect Shipping Information

If a package is returned because:

  • The customer refused delivery,
  • The shipping address provided was incorrect or incomplete,
  • The package was unclaimed,

JVKOOL may deduct any additional shipping, handling, or return costs from the refund where permitted by applicable law.

12. Warranty

This Return & Refund Policy is separate from any product warranty that may apply.

If your product develops a manufacturing defect after the return period but remains within the applicable warranty period, please refer to our Warranty Policy or contact Customer Support.

13. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights that may apply under applicable consumer protection laws in your country or region.

Where local law provides greater protection than this policy, the applicable law shall prevail.

14. Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact us:

JVKOOL
Email: support@jvkool.com

Our Customer Support team aims to respond to all inquiries within 1–2 business days.