Contact information
We’re Here to Help
Have questions about your JVKOOL LED Red Light Therapy Hair Growth Cap? Our customer support team is here to assist you with orders, product guidance, shipping, warranty requests, and any other questions.
For faster assistance, please include your order number and a detailed description of your request.
Get in Touch
JVKOOL Customer Support
Emma Williams
Customer Support Specialist
Email: support@jvkool.com
Response Time: We typically reply within 48 business hours.
Contact Form
Need assistance? Send us a message through our contact form, and our support team will get back to you as soon as possible.
When contacting us about an order, please include:
- Your order number
- The email address used at checkout
- A description of your request
- Photos or videos (if applicable)
Providing these details helps us resolve your request faster.
How We Can Help
Our customer support team can assist with:
- Order status and tracking questions
- Shipping and delivery assistance
- Product information and usage guidance
- Troubleshooting and product support
- Warranty requests
- Returns and exchanges
- General inquiries
Warranty Support
Your JVKOOL device is covered by a 1-Year Limited Warranty.
If you experience any product issues, please contact our support team and provide:
- Order number
- Purchase email address
- Description of the issue
- Photos or videos of the product (if needed)
Our team will review your request and provide the appropriate assistance.
Order Support
For questions regarding an existing order, please provide:
- Order Number: Your JVKOOL order number
- Purchase Email: The email address used during checkout
- Request Details: A clear description of your question or concern
This information allows our team to locate your order and provide faster support.
Customer Service Hours
Our customer support team is available:
Monday - Friday: 9:00 AM - 6:00 PM
Support hours may vary during public holidays and peak shopping periods.
Follow JVKOOL
Stay connected with JVKOOL for product updates, customer stories, and wellness content.
- Instagram: Official Link
- YouTube: Official Link
- Pinterest: Official Link
About JVKOOL
JVKOOL creates accessible LED wellness technology designed to support everyday self-care through innovative, user-friendly solutions.